Delivery & Returns

Delivery

Bejewelled by Tracey will make every effort to send orders out within 2-5 working days. However, please allow 5-10 working days for larger orders and hair piece orders. If an order is required urgently we try to assist you as much as possible – please call us on (03) 9886 5373 before placing your urgent order.

Within Australia, Bejewelled by Tracey posts orders under $100 by express post - these will be received the next day. All orders over $100 will be sent by registered post which will need to be signed for – delivery is usually 3-5 working days. Should you need your items sooner please contact us on (03) 9886 5373 and we will make arrangements for next day delivery.

International order will be sent by Registered Platinum Post which will arrive in 3-7 business days and will need to be signed for.

Export Restrictions

Bejewelled by Tracey is able to deliver to the following countries: Australia, Canada, Japan, New Zealand, United Kingdom and United States of America.

Customer Service Policy

Returns

Returns may be made on any purchase of standard stock (excluding hair pieces BH-300. BH-310, BH-310B, BH-320) providing items are returned within the same week they have been received. Special orders or variations of standard stock cannot be returned.

If for any reason you are not satisfied, you can return items (excluding special orders) in their original condition within 1 week of receiving your order for a refund or an exchange.

How To Prepare a Return